Frequently Asked Questions

- Why Choose H2O Pro
- Defibrillation Certificates
- Victorian Student Number (VSN)
- Unique Student Identifier (USI)
- Credit / Recognition of prior learning
- Price Changes 

Why Choose H2O Pro Pty Ltd for your training?

With many training providers offering similar training how do you know you are getting value for money?

Firstly, we may not be the cheapest training provider but this is because we focus on the “quality” of our training and the experience you will have whilst doing our training. This all costs money so whilst we know we are not be the cheapest we have chosen not to cut corners just to save some money.

Secondly, our class sizes are generally smaller than our competitors. This also means that our costs increase, but we believe smaller classes are more beneficial to learning. Our Lifeguard courses are capped at just 16 candidates whilst our First Aid courses only go up to 20 candidates. We also have lower “minimum” numbers than most of our competitors and will even run first aid courses at your workplace for as low as 4 candidates!

Thirdly we believe in “face to face” training led by an experienced facilitator. We do not rely on “workbooks” or “on-line training” which is basically a technique to get you to train yourself. Instead we use an experienced industry professional to facilitate individual and group based learning activities.

Still not sure? Then why not give us a go and experience our difference for yourself. You really haven’t got anything to lose as we “guarantee” our training.

 Defibrillation Qualifications

Effective 1st August 2015 we will no longer be issuing a separate Defibrillation qualification with the Pool Lifeguard course. The qualification we had been issuing (22101VIC – Course in Automated External Defibrillation) is being phased out by the State Government as the learning outcomes are already covered in the new Resuscitation (CPR) unit of competency – HLTAID001 Provide cardiopulmonary resuscitation.

The CPR Unit of competency, which is included in our Pool Lifeguard course, includes assessment on the ability to set up and respond to a semi automatic defibrillator.

 What is a “VSN” (Victorian Student Number)?

The VSN is a unique number which is allocated to all secondary school students by the Department of Education and which allows the department to analyse the types of education and training a person does whilst at school and also after leaving secondary school.

The number has recently been introduced into the Vocational Education & Training (VET) sector, but is not used in the Tertiary (University) sector.

As a Registered Training Organisation we are required to report your enrollment to the education department and this is to include your VSN. Without your VSN we are unable to fulfill our requirements in recording your enrollment.

What to do if you don’t know your VSN:

1) Contact your previous secondary school and ask them for your number.

2) If you are new to the Victorian education system (ie. have recently moved from overseas or interstate) then mark this on your application form and a VSN will be issued once your complete your training with H2O Pro

Please note the VSN only applies to Victorian based candidates under the age of 25 years.

What is a “USI” (Unique Student Identifier)?

As from 1st January 2015 any person undertaking “Nationally Recognised Training” will require a USI. This is a national number which will apply to ALL candidates and will log all Vocational Training undertaken by the candidate. This will be part of a national register which will provide candidates with access to all their training records regardless of which training provider the course was undertaken with.

 As a Registered Training Organisation we are required to report your enrolment to the education department and this is to include your USI. Without your USI we are unable to fulfill our requirements in recording your enrolment and therefore can’t complete your assessment results.

How to get a USI:

1) Download and read the “Student Information:

Unique Student Identifier Student Information

2) Apply for a USI at the following website:


What is required as evidence for “Credit” or “Recognition of Prior Learning”?

Candidates regularly request an exemption from part of our courses due to having previously completed similar training. For example the Pool Lifeguard course includes the Unit of Competency Perform CPR which is also included in a First Aid course. 

As a Registered Training Organisation we are required to provide this recognition (exemption) provided the candidate can provide us the required evidence that they have completed this training.

Applicants seeking “Recognition of Prior Learning” need to apply to H2O Pro and you will be provided an RPL kit which sets out the details of the Unit of Competency for which you will need to provide current evidence that you can achieve ALL the required outcomes.

For applicants who are seeking “Credit” for previously completed courses you will need to provide evidence in the form of a Qualification / Statement of Attainment which meets the requirements of the Australian Qualifications Framework.

These requirements for a “Statement of Attainment” include the following information:

– The name and national code of the Unit(s) of competency for which credit is sought

– The “Nationally Recognised Training Logo”

– The candidates name

– The Training Providers Name and provider number

– The date the statement of attainment was issued

We then need to verify the authenticity of the document which can take up to 7 days.

Price Changes

The cost of training is ever increasing with increases in wages, administration costs and venue hire fees. As most of our training is conducted on weekends we are impacted greatly by award “penalty rates” requiring us to pay up to double time for staff working on Saturdays and Sundays.

In addition access to pools to run our courses is getting harder with some pools charging as much as 30% of the candidate fee just to use their facility. These sorts of cost increases obviously have an impact on our operation and therefore we regularly have to review the prices we charge to ensure we remain viable.

Since our last major price increase in 2014 we have been able to maintain our prices in 2015 and we even saw a slight decrease in the cost of the Full Lifeguard course in 2016.

Unfortunately we have had to make minor changes to the 2018 prices which will see a small increase in the cost of the Update lifeguard courses. However we are continuing to offer our “Off Peak” prices for our pool lifeguard courses during the months of May to August each year and we are running regular “specials” through our facebook page. So there are still plenty of opportunities to snare a bargain.